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Customer Service

Customer Service

Shipping & Delivery
We ship everything with tracking numbers for the safest possible delivery method. Whether you are buying a single trading card, or a trolley full of toys and games.Your order is important to us. Where possible we aim to have your order dispatched within 24 hours of receipt and where possible aim to have it shipped to you via royal mail recorded delivery
Privacy & Security

This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@riddlers-game.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Returns & Replacements

Our aim is to provide you with the highest levels of service possible and this extends to our flexible and customer-friendly policies.

Please do not return any items to Riddlers-Game.co.uk without first contacting us by phone or email to ask for a returns authorisation number (RAN). Or completing a returns fom on this site.

If you wish to return goods for any reason please supply the following information:-

  • Your full contact details
  • Details of the product(s) that you wish to return.
  • The reason for return.
  • Date of purchase.Our order/invoice number.

No returned goods will be accepted unless authorised by us and the package is marked clearly with the issued RAN.

We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible.

Returns terms

If you are a domestic consumer and you are unhappy with the goods for any reason, you have the right to return them within 7 working days of receipt. As long as they are returned suitably packaged in new, unused condition and you pay for the return carriage and insurance, we will replace or refund them as appropriate. Please note that all returns must be received by us within 7 days of us issuing a returns authorisation number.

If incorrect or faulty goods are supplied, we will of course replace or refund these, as appropriate, as quickly as possible. We must receive notification of any problems within 7 working days of delivery of your order.

If goods are damaged in transit, please keep all documentation and packaging and contact us within 7 days of receipt for returns instructions.

If you have ordered goods incorrectly, please contact our sales office to discuss your requirements. Returns of correctly supplied goods must be unused, undamaged, in the original packaging and carriage paid by the customer and may be subject to a re-stocking charge (at our discretion) to cover our expenses. Please note that exchanged items may be subject to re-delivery and administration charges at our discretion: This includes orders which were originally subject to our “free delivery” offer.

If you are uncertain as to whether or not you are ordering the correct item, please do not order large quantities. If in doubt, either contact us for advice or order a single item to ensure that it is correct before ordering large quantities. Returns of large quantities may be subject to a re-stocking charge at our descretion.

If you have any concerns or questions please call or e-mail us!

Ordering
When ordering, please make sure you haven't forgotten anything! Once an order is placed, it is very difficult to amend. If you are unsure about your items, or anything related to your order. Dont hesitate to contact us!
Payment, Pricing & Promotions
Here at Riddlers-Game, we use PayPal as our chosen method of pament. It's completely safe, and the added benefit of accepting all major credit and debit card services.
All products cost exactly what you see. No hidden charges or tax apply. 
Viewing Orders
To view any orders you have made with Riddlers-Game. Sign into your customer area and locate the section called 'My Orders'. Here you can view and orders made at Riddlers-Game
Updating Account Information
If you need to Update your account information, go to the account dashboard and click edit details. Here you can change your assignes e-mail address and name.